Return & Refund Policy

At Tablua, we want you to feel confident when shopping with us. This Return & Refund Policy explains who may request a return, the conditions that apply, how refunds are processed, and the responsibilities of both our customers and our team throughout the return process.

Return Window

You may request a return within 30 days from the date your order is delivered.

Requests submitted after the 30-day return period may not be eligible for return or refund.

Eligible Returns

Returns may be accepted in the following situations:

The item arrived damaged during transit.
You received a defective product.
You received an incorrect item.
You changed your mind and no longer wish to keep the item.

All return requests are reviewed to confirm they meet the requirements outlined in this policy.

Return Conditions

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original tags, accessories, and components, where applicable.
Be accompanied by your order number or proof of purchase.

Items that do not meet these requirements may not qualify for a refund.

How to Request a Return

Before sending any item back, please contact our customer support team to request return authorization.

Once your request has been approved, we will provide return instructions along with the appropriate return address.

Please do not return products without prior authorization, as this may delay or affect the processing of your request.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to a damaged, defective, or incorrect item: We will provide a prepaid return shipping label.
If the return is due to a change of mind or customer preference: The customer is responsible for return shipping costs.

Restocking Fees

Tablua does not charge a restocking fee for approved returns.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, you may return an eligible product in accordance with this policy and place a new order separately.

Non-Returnable Items

The following items are not eligible for return:

Products that have been used or damaged after delivery.
Items returned without their original packaging.
Gift cards.
Personalized or custom-made products, where applicable.

Refund Process

After your returned item is received, it will be inspected to verify that it meets our return requirements.

If your return is approved, your refund will be issued to the original payment method used for the purchase. You will receive a notification once the refund has been processed.

Refund Timeline

Approved refunds are typically processed within 10 business days after the returned item has been inspected.

Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period, we recommend that you:

Check your bank account or payment method.
Contact your payment provider or financial institution, as processing times may vary.
If you still require assistance, contact our customer support team.

Lost Return Shipments

We recommend using a shipping service that provides tracking when returning your item.

If a return shipment is lost in transit, tracking information will be required so the shipment can be investigated with the carrier.

Refused Deliveries

If a shipment is refused and returned to us without prior authorization, any applicable shipping charges or carrier fees may be deducted from the refund where permitted.

Order Cancellations

Orders may be cancelled any time before they enter fulfillment.

Once an order has been processed or shipped, it can no longer be cancelled. Please refer to our Shipping Policy for additional information regarding order processing and shipment timelines.