Shipping Policy

Thank you for shopping with Tablua. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. It also outlines important information about tracking, shipping timelines, order updates, and what to do if you experience a shipping-related issue.

Shipping Destinations

We currently ship to addresses within the United States only. At this time, we do not offer international shipping.

Shipping Costs

We offer one standard shipping option for all eligible orders shipped within the United States.

  • Standard Shipping: $20.00 USD
  • Free Standard Shipping on all orders of $150.00 USD or more

Shipping charges are displayed during checkout before your order is finalized.

Order Cut-Off Time

Orders placed before 4:00 PM Eastern Time (GMT-05:00), Monday through Friday, are forwarded for processing on the same business day. Orders received after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Processing Time

Orders are typically processed within 1 to 3 business days. Processing includes order verification, payment confirmation, product preparation, and packaging before shipment.

During periods of increased order volume or unforeseen operational delays, processing may require additional time. If a significant delay occurs, we will contact you using the email address provided with your order whenever possible.

Transit Time

Once your order has been shipped, delivery generally takes 6 to 8 business days, depending on the destination and carrier operations.

Estimated Delivery Time

The estimated total delivery time is approximately 7 to 11 business days, which combines our processing time and carrier transit time.

Please note that delivery estimates are provided for informational purposes and are not guaranteed.

Business Days

Our business days are Monday through Friday, excluding public holidays. Order processing and shipping activities are completed only on business days.

Shipping Carriers

Orders are shipped using one of our trusted shipping partners, which may include:

  • USPS
  • UPS
  • FedEx
  • DHL

The shipping carrier is selected based on operational requirements and destination.

Order Tracking

Tracking is available for every shipped order.

Once your package has been dispatched, you will receive shipment confirmation with tracking details. Tracking information generally becomes active within 24 to 48 hours after shipment.

You can also monitor your shipment using our Track Your Order page.

Order Changes and Cancellations

If you need to update your shipping address or request changes to your order, please contact us within 2 hours of placing your order.

Orders may be cancelled any time before they have entered fulfillment. Once processing or shipment has begun, changes and cancellations may no longer be possible.

Please review our Return & Refund Policy for additional information regarding cancellations and returns.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, please verify the delivery location, check with household members or neighbors, and contact the shipping carrier.

If the shipment cannot be located, please contact us. We will work with the carrier to initiate an investigation before determining the appropriate resolution.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect address is provided, contact us immediately. If an order is returned because of an incorrect or incomplete address, an additional shipping charge may apply before the order can be shipped again.

Shipping Delays

Occasionally, shipments may experience delays outside our reasonable control. These may include severe weather, transportation disruptions, public holidays, peak shopping seasons, or other carrier-related events.

While we monitor shipments closely, delivery dates remain estimates and may vary under these circumstances.

Lost Packages

If your shipment appears to be lost during transit, please contact us as soon as possible.

We will coordinate with the shipping carrier to investigate the shipment. Any available resolution will be determined after the investigation has been completed. For additional information regarding available remedies, please review our Return & Refund Policy.

Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us review your request, please include:

  • Your order number
  • Photographs of the damaged product
  • Photographs of the shipping packaging
  • A brief description of the damage

Each report is reviewed individually before an appropriate resolution is determined.

Need Assistance?

If you have any questions about shipping or delivery, please contact us.

Business Name: Tablua

Address: 45 Coale Ave, Staten Island, New York 10314, United States

Email: support@tablua.shop

Customer Support Hours: Monday to Friday, 9:00 AM – 4:00 PM (GMT-05:00 Eastern Time)

Response Time: Within 24 to 48 business hours

For additional assistance, please visit our Contact Us page.